Return Policy

RETURN POLICY

Due to the nature of K-pop albums and imported goods, all sales are final. However, we are committed to ensuring your order arrives in good condition.

Damaged or Defective Items:

If your item arrives damaged or defective, we will work with you to resolve the issue. To be eligible for a return or exchange:

• You must record an unboxing video before and during the opening of your package. This is required as proof that damage occurred during shipping and not after delivery
• The unboxing video must begin before the outer packaging is opened and must be unedited and continuous
• The unboxing video must be clear and of sufficient quality for us to assess the item's condition. Videos that are unclear, blurry, or do not clearly show the item and its condition will not be accepted
• You must contact us within 48 hours of receiving your order via the contact form on our website
• The item must be damaged in a way that is clearly the result of shipping

Non-Returnable Items

• Opened albums
• Items damaged after delivery
• Items for which no unboxing video was recorded
• Minor packaging imperfections, such as slight warping to the outer packaging, which are common with internationally shipped K-pop albums, are not considered damage eligible for return or exchange

Exchanges and Refunds

If your return is approved, we will offer either an exchange for the same item, if stock is available, or a refund for the amount received after payment processing fees. Refunds will be issued to your original payment method and may take 5-10 business days to appear.

Pre-orders cannot be cancelled once placed, as we order stock specifically based on customer requests.

In the rare event that our supplier is unable to fulfil a pre-order item, we will notify you as soon as possible and issue a refund for the amount received after payment processing fees.

Supplier Stock

If a pre-ordered item becomes unavailable due to supplier stock issues, we will contact you immediately and issue a refund for the amount paid, minus payment processing fees.

Contact

To raise a return or exchange request, please use the contact form in the top right of our website header within 48 hours of receiving your order.